Why a custom domain?
A domain, or domain name, is the address (or URL) that people will use to visit your website on the Internet. It appears in the address bar of your web browser (for example, Chrome, Firefox, Internet Explorer, or Safari).
It is strongly recommended that you identify your community with a custom domain name that belongs to you and represents your brand.
When you buy a domain name, what you in fact buy is the right to exclusive use of your chosen root domain (i.e. yourcompany.com), and to exclusive use of any subdomains that you might define (i.e. community.yourcompany.com)
At Memeni, we like to be the people behind the scenes making the star of the show – your brand – look good. We will help you set up a customizable subdomain for your community that keeps your brand front and center and Memeni in the background. As a best practice, we recommend following the format – community.yourcompany.com – for your subdomain, but we can accommodate other formats as well.
Moreover we provide you with a free SSL certificate built for your custom domain only. The SSL certificate helps you build customer trust by displaying the SSL padlock icon beside your online community’s URL. This is a mandatory layer of security for all Memeni communities, and it is available for all communities eligible for a custom domain. Communities which are not eligible for custom domains will be provided with Memeni.com’s SSL certificate.
How do I create a subdomain?
You can add as many subdomains as you want in your domain provider account. Under the wanted root domain, you can add a new record (we will use a CNAME record). Alternatively, you can use your root domain for your community if you prefer.
Now that you understand basic domain anatomy, let’s configure your community’s custom domain. Memeni Support does not have access to your domain provider account and thus needs your interaction to setup the domain record.
1. Request a custom domain from Memeni Support
Send a request to email@example.com or through our contact form, so that Memeni Support can approve your request and prepare the setup. In the request, please include your email, the community, and the subdomain (or root domain) you wish to use.
2. Setup your domain record
Once approved (usually within 1-2 business days), you will receive an email with instructions, explaining how to setup the record in your domain provider account.
Basically you will have to add new records of type CNAME, with the name of the wanted subdomain, and the value will point to our DNS servers, as specified in the approval email. Set a TTL of one hour. This will allow us control the destination of the subdomain. Don’t worry, we will only have control of this community subdomain!
It might take several hours until the change will be visible. Please reply to the approval email, in order to confirm that you have setup the domain record successfully.
3. Confirm your SSL certificate
Once you have confirmed the domain record setup and the change is visible (simply use any DNS lookup tool to confirm), Memeni Support will be able to install a new SSL Certificate dedicated to your community. As previously mentioned, SSL Certificates are mandatory to all Memeni communities and are already included in your pricing package. Our SSL Certificate provider (Amazon Web Services) will need your approval in order to activate the SSL Certificate.
Shortly, you will receive an email from Amazon Certificates, asking you to verify that you are the domain owner and are willing to create a certificate for that domain.
That’s all! Within a few hours, you will receive a confirmation email from Memeni Support that your custom domain has been activated.